Dartford, Kent
Permanent
PharmaceuticalsRight Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator Spanish Speaking. This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression.
Salary: £33,000
Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week.
The role:
A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers.
This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
Essential
- Proficiency in Microsoft Office Suite – Word, Excel, Outlook
- Order to cash processing in customer services
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers’ enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English – written and verbal
- Fluent in Spanish – written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base – 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
